Refusal of goods upon receipt
If, upon receipt of the goods, you have any complaints about the completeness of the goods, or about its appearance, that is, the goods did not match the one that you ordered, you can refuse the goods at the time of the purchase.
If everything is in order with the product and the product corresponds to what you ordered, but, nevertheless, the product does not suit you for any other reasons beyond our control, or you simply changed your mind about purchasing this product, you can also refuse goods at the time of purchase. In this case, you will need to reimburse the costs associated with the delivery of the goods.
Return and exchange of goods within 14 days after purchase
In accordance with the “Consumer Rights Protection Law”, return or exchange of goods purchased from us is possible within the first 14 days after purchase at the address Dambja 3a, Riga, LV-1005.
We draw your special attention to the fact that only a new product that has not been used, does not have traces of use and outside interference (opening, attempted repair), and also retained its presentation (there are no mechanical damages) can be exchanged and returned within the first 14 days after purchase. , scratches, chips, abrasions, etc.) and consumer qualities of the product. At the same time, the completeness of the goods, the integrity and all components of the packaging, labels, seals, sales receipt and warranty card (if provided for this product) must also be preserved.
When returning and exchanging goods of good quality, you will need to reimburse the costs associated with the delivery of the goods.
Return and exchange of defective goods
If the product you bought does not work, or hidden defects are revealed during the warranty period, the exchange or return of the product is made only if there is a conclusion of the service center authorized by the manufacturer that the operating conditions are not violated, the product is defective due to the fault of the manufacturer and not can be repaired at the service center. Exchange and return of defective goods is free of charge at the address Dambja 3a, Riga, LV-1005..
Due to COVID-19 return to the office is temporary unavailable. Please return to OMNIVA parcel machine Riga Deglava street 110 , stating +37122044652 as a phone number.